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This Policy is a statement of the ways in
which we collect, hold and use information about individual
persons. This Policy applies only to information gathered by
us from online resources that display a link to this Policy
and not from any other source. BY USING THIS WEBSITE, YOU
CONSENT TO THE COLLECTION AND USE OF INFORMATION AS SET
FORTH IN THIS PRIVACY POLICY. YOU ALSO ACKNOWLEDGE THAT
NOVARTIS AG MAY PERIODICALLY CHANGE, MODIFY, ADD OR REMOVE
OR OTHERWISE UPDATE THIS PRIVACY POLICY AT ITS DISCRETION,
WITHOUT PRIOR NOTIFICATION. It is our intention to post any
such changes on this page so that you are fully informed
concerning the types of information we are gathering, how we
use it, and under what circumstances it may be disclosed.
Our privacy policy is easy to find as it is located on our
homepage and is linked to any part of a site where personal
data are requested. At such data collection points, further
explanation may be provided, where appropriate, as to the
purposes for which the data will be used. This Policy,
coupled with any supplementary explanation, will tell you
how we will treat any data about yourself that you
voluntarily submit in connection with your use of our
websites.
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1. Pledge on Privacy
The term "personal data" as used in this Policy refers to
information such as your name, birth date, e-mail address,
mailing address, telephone number or IP address that can be
used to identify you. Generally, Novartis (Bangladesh)
Limited or Novartis AG will not process your personal data
without your consent. However, we reserve the right, in
exceptional circumstances to conduct additional processing
to the extent permitted or required by law, or in support of
any legal or criminal investigation.
The next sections explain how and when we
collect personal data from you.
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2. Intended Use of Personal Data
Most of our services do not require any form of
registration, allowing you to visit our site without telling
us who you are. However, some services may require
registration. When you register with us, you may need to
complete certain fields (some are required and some are
optional), as well as choose a user name and password. In
these situations, if you choose to withhold any personal
data requested by us, it may not be possible for you to gain
access to certain parts of the site and for us to respond to
your query.
We process personal data for the purposes which we inform
you about when we ask you for information. For example, we
may collect and use personal data to provide you with
products or services, to bill you for products and services
you request, to market products and services which we think
may be of interest to you, or to communicate with you for
other purposes.
We keep your data in accordance with any applicable legal or
ethical reporting or documentation retention requirements.
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3. Non-Disclosure of Information
We will not sell, share, or otherwise distribute your
personal data to third parties except as provided in this
Privacy Policy. We may disclose your personally identifiable
information to other Novartis affiliates worldwide that
agree to treat it in accordance with this Privacy Policy,
but only in accordance with the terms of this Privacy
Policy. Personal data may occasionally be transferred to
third parties who act for or on behalf of Novartis
(Bangladesh) Limited or Novartis AG, or in connection with
the business of the Novartis Group, for further processing
in accordance with the purpose(s) for which the data were
originally collected, such as delivery services, evaluation
or technical support. These third parties have contracted
with Novartis (Bangladesh) Limited or Novartis AG that they
will only use personal data for the agreed upon purpose, and
will not sell your personal information to third parties,
and will not disclose it to third parties except as may be
required by law. Where such disclosure of personal data to a
third party occurs, we will endeavor to ensure that the
processing is performed in accordance with the purposes and
within the limits under which the data were originally
collected.
There are two additional instances in which personal data
collected from you may be transferred to a third party. The
first is in the event that the business of this site and the
customer data connected with it is sold, assigned or
transferred, in which case we would require the buyer,
assignee or transferee to treat personal data in accordance
with this Privacy Policy. The second instance in which
personal data may be disclosed to a third party is if we are
required to do so because of an applicable law, court order
or governmental regulation, or if such disclosure is
otherwise necessary in support of any legal or criminal
investigation.
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4. Right of Access
You have the right to ensure that your personal data is
always up-to-date. In some countries you have the legal
right to require us to correct or delete your personal data.
In addition, you can always tell us to stop contacting you.
If you wish to contact us regarding our use of your personal
data, please e-mail us at
novartis.bd@gx.novartis.com.
If you contact us, please note the name of the website where
you provided the information, as well as the specific
information you would like us to correct, update or delete.
Your requests will be dealt with in a prompt and proper
manner. Requests to delete personal data will be subject to
any applicable legal and ethical reporting or document
filing or retention obligations imposed on us.
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5. Security and Confidentiality
To ensure the security and confidentiality of personal data
that we collect on-line, we use data networks protected,
inter alia, by industry standard firewall and password
protection. In the course of handling your personal data, we
take measures reasonably designed to protect that
information from loss, misuse, unauthorized access,
disclosure, alteration or destruction. While we cannot
guarantee against any loss, misuse or alteration to data, we
try to prevent such unfortunate occurrences.
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6. Data Transfer Abroad
We are part of the Novartis Group which has databases in
different jurisdictions. We may transfer your data to one of
the Group's databases outside your country of domicile. Even
if the country to which the data is to be transferred does
not require us to provide adequate protection for your data,
we will nonetheless seek to ensure that data transfers to
Novartis databases in that country are adequately protected.
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7. Anonymous Data and "Cookies"
We may collect and process anonymous information about your
visit to this website, such as some of the pages you visit
and some of the searches you perform. Such anonymous
information is used by us to help improve the contents of
the site and to compile aggregate statistics about
individuals using our site for internal, market research
purposes. In doing this, we may install "cookies" that
collect the first level domain name of the user (e.g., "bigmail.com"
from an e-mail address of "john@bigmail.com") and the date
and time of access. "Cookies" as used by us cannot be used
to discover the identity of an individual user. A "cookie"
is a small piece of information which is sent to your
browser and stored on your computer’s hard drive. Cookies do
not damage your computer. You can set your browser to notify
you when you receive a "cookie", this will enable you to
decide if you want to accept it or not. We may obtain the
services of outside parties to assist us in collecting and
processing the information described in this Section and all
such third parties will be placed under the obligations
described above in Paragraph 3.
On occasion, we may use Internet tags (also known as action
tags, single-pixel GIFs, clear GIFs, invisible GIFs and
1-by-1 GIFs) in combination with cookies at this site and
may deploy these tags through a third-party advertising
partner. These tags are placed on both online advertisements
that bring users to the site and on different pages of the
site. We use this technology to measure the visitors'
responses to our sites and the effectiveness of our
advertising campaigns (including how many times a page is
opened and which information is consulted). The third-party
partner may be able to collect anonymous aggregated data
about visitors to other sites because of these Internet
tags/cookies. Please be assured that we DO NOT collect or
seek through these tags or cookies any personally
identifiable information about our visitors, such as names,
addresses, e-mail addresses or telephone numbers. If you
would like more information about web tags and cookies
associated with on-line advertising or to opt-out of
third-party collection of anonymous information, please
visit the
Network Advertising Initiative website.
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8. Personal Information and Children
Most of the services available on this site are intended for
persons 18 years of age and older. Any individual who
requests information about a medicine indicated for use in
children must be 18 or over. We will not knowingly collect,
use or disclose personal data from a minor under the age of
18, without obtaining prior consent from a person with
parental responsibility (e.g., a parent or guardian) through
direct off-line contact. We will provide the parent with (i)
notice of the specific types of personal data being
collected from the minor, and (ii) the opportunity to object
to any further collection, use, or storage of such
information. We abide by laws designed to protect children.
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9. Links to Other Sites
This Privacy Policy applies only to this website to the
exclusion of third party websites. We may provide links to
other websites which we believe may be of interest to our
visitors. We aim to ensure that such websites are of the
highest standard. However, due to the nature of the World
Wide Web, we cannot guarantee the privacy standards of every
website to which we link or be responsible for the contents
of sites other than this one, and this Privacy Policy is not
intended to be applicable to any linked, non-Novartis site.
10. Contact Us
If you have any queries or complaints about our compliance
with this Privacy Policy, or if you would like to make any
recommendations or comments to improve the quality of our
Privacy Policy, please e-mail us at
novartis.bd@gx.novartis.com
or
contact us.
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